Janet Sams Art Return and Refund Policy (Updated 4/9/2024)

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Janet Sams Art is happy to offer a 15-day return policy.  Due to the nature of our glass art, each and every piece is unique and may vary slightly from the image shown on the website.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Be sure to include the receipt or proof of purchase.

To start a return, please contact us directly. All return shipping must be paid for by the customer. Return of online purchases can also be made in the studio.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can correct the issue.

Sale items and gift cards are non-returnable.

Refunds: You will be refunded based on your original payment method. Note: we will credit you at once, but it can take up to 10 days for your bank or credit card company to process and post the refund to your account.